Returns & Refund Policy

We want you to feel confident ordering from AERÉVA. This policy applies alongside your rights under Australian Consumer Law.

Change-of-mind returns

You may request a return within 30 days of delivery. The product must be unused, uncharged, unfilled, in its original packaging and in resalable condition. For hygiene and electrical-safety reasons, used, filled or visibly worn brushes cannot be accepted for change of mind.

Return postage for change-of-mind returns is the customer’s responsibility. Original shipping fees are not refundable unless required by law.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photos or video. We will assess the issue and provide an appropriate remedy, which may include replacement, repair or refund as required by Australian Consumer Law.

Before returning an item

Contact us through the Contact page before sending anything. Unauthorised returns may be delayed or refused. We will provide the correct return instructions and address.

Refund timing

Approved refunds are issued to the original payment method after inspection. Your bank or payment provider may take additional time to display the funds.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies consumer guarantees or other rights that cannot lawfully be excluded.